3) There is no such thing as a "Priority".
Say your card gets charged twice the amount it should have. Well, you have to leave a message with the "Customer Service" line, wait for your message to be listened to (which could take awhile), and then wait for a call back from management. They want you to jump through hoops in order to get your money back, how thoughtful.
A lot of people like the idea of the wheelchair accessible taxis they offer, until they go and order one. "Standard" wait time is 45 minutes, so they say. But in all reality it can take much longer than that. Even if you call ahead and "prearrange" a taxi, you still could be waiting a while for a taxi to even accept the order. I've seen some wheelchair accessible taxis wait up to 4 hours, before the customer finally gave up and cancelled the ride.
Again, being a former employee with this company, this is something I have experienced a lot. The drivers are rude and irresponsible for their actions. They not only treat the employees with the utmost disrespect, but they also treat the customers the same, if not worse. And when this issue gets brought up to higher management, their response is: "Well, we need the drivers. Without the drivers, there is no company".
5) The drivers do and say whatever they please.
2) There is no management who can help you on the spot.
If you have any complaints or concerns about any of the staff there, you get transferred to a recorded line. And maybe once a week they will check the recordings, and if it is not anything major, your message gets deleted.
Do you really want to spend your money with a company who doesn't have the customers as their top priority?
Being a former employee with this company, I will tell you the truth about how things work around there.
1) Their "Customer Service" is a voicemail recording.
If you are a regular, you may notice that your taxi rarely shows up on time. And when you call to see what's taking so long, the representative says "Sorry about that, we'll put a priority on it right away". Yeah, they just say that to get you off the phone. There is no such thing as a priority.
4) Wheelchair accessible taxis.
Taxi Services Inc is a US Point Of Interest based in New Hope, Minnesota. Taxi Services Inc is located at 5010 Hillsboro Ave N, New Hope, MN 55428, USA.
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